1. Return Policy — 7 Days

DJI Drone South Africa offers a 7-day change-of-mind return policy.

Customers may request a return within 7 calendar days of receiving their order, provided the product meets our return eligibility requirements.

To qualify for a change-of-mind return:

The product must be unused and unactivated.

The product must be in its original condition and packaging.

All original accessories, manuals, cables and components must be included.

The product must not have been flown, operated or damaged.

Proof of purchase or an order number must be provided.

Products that do not meet these requirements may be declined for voluntary change-of-mind returns.

These conditions do not restrict customers' statutory consumer rights.

2. How to Request a Return

All returns are processed by prior arrangement.

To initiate a return:

Email support@djidrone.co.za within the applicable return period.

Provide your order number, product name and reason for requesting a return.

Our support team will review your request and provide return instructions.

Once authorised, the product must be sent to the designated return address provided by our team.

Please do not return products without prior authorisation.

Return addresses are provided directly to customers once their return request has been reviewed.

3. Return Shipping Costs

Change-of-mind returns

Customers are responsible for arranging and paying return courier charges for voluntary change-of-mind returns.

Defective, damaged or incorrect products

Where a product is defective, damaged upon delivery or incorrectly supplied, DJI Drone South Africa will arrange or cover reasonable return transportation costs where required under applicable South African consumer protection laws.

Customers should contact our support team before arranging courier collection.

4. Products Not Eligible for Change-of-Mind Returns

The following products are generally excluded from voluntary change-of-mind returns:

Drones that have been activated, flown or used.

Products showing signs of use, damage or modification.

Products returned without original accessories or essential components.

Products with missing or materially damaged packaging.

Personalised or special-order products, where exclusion is legally permitted.

These exclusions apply only to voluntary returns and do not remove any statutory rights relating to defective, unsafe or incorrectly supplied products.

5. Damaged, Defective or Incorrect Products

Customers are encouraged to inspect their orders immediately upon delivery.

If a product arrives damaged, is defective or differs from the product ordered, please contact support@djidrone.co.za as soon as possible.

Provide the order number, a description of the issue and photographs where available.

DJI Drone South Africa will assess the matter and arrange an appropriate remedy in accordance with applicable consumer protection legislation.

Under section 56 of the South African Consumer Protection Act, qualifying defective goods may generally be returned within six months of delivery, with the consumer entitled to choose a repair, replacement or refund, subject to the Act's requirements.

The voluntary 7-day return period does not limit these statutory rights.

6. Exchanges

Customers wishing to exchange an eligible product should contact support@djidrone.co.za.

Exchanges are subject to product availability, eligibility requirements and applicable consumer rights.

Where a direct exchange is unavailable, customers may be offered a refund and the opportunity to place a new order.

7. Refunds

Once a returned product has been received and inspected, customers will be notified of the outcome of their return request.

Approved refunds will be processed to the original payment method within 10 business days, subject to applicable legal requirements.

Banking institutions and payment providers may require additional time to reflect the funds.

No restocking fee applies to approved standard change-of-mind returns.

Where South African law requires an earlier refund or prohibits a charge, the applicable legal requirement will take precedence.

8. Online Purchase Cancellation Rights

Certain online purchases may qualify for cancellation rights under the Electronic Communications and Transactions Act (ECTA), including a statutory cooling-off period of seven days after receipt of qualifying goods.

Where these rights apply, customers may cancel in accordance with the Act, subject to its permitted exclusions and applicable return-shipping provisions.

Nothing in this policy limits customers' rights under the ECTA, Consumer Protection Act or other applicable South African legislation.

9. Order Cancellations

Customers wishing to cancel an order before dispatch should contact support@djidrone.co.za as soon as possible.

Cancellation requests will be assessed according to the order's fulfilment status and applicable consumer protection laws.

Where a cancellation is permitted, any refund will be processed in accordance with the applicable legal requirements.

10. Contact Information

For returns, exchanges, refunds or product-related enquiries, contact:

DJI Drone South Africa